Sometimes, yes, but for most companies, managed service is a much better buy.
Keep in mind that an average IT worker has one brain and two arms, and will cost somewhere around $30-50k per year. In Dradis, you’ve got 3 brains and six arms, and have the luxury of avoiding overpaying someone who you don’t need full time, along with taxes and benefits for your new employee.
However, if your environment needs a full-time IT person (20+ users or machines to support), or if you already have one on staff, we are also here to be an extension of that IT team. We’ve all known the struggle of troubleshooting something difficult without anyone to bounce ideas around with. We can help your problems get solved faster and better by working with your current IT staff.